Disclaimer

Last updated: [08/16/2026]

1. General Information

The information provided on this Website and through our events, communications, and social media channels is for general informational purposes only. While we make reasonable efforts to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Website.

Your use of the Website and participation in our events is entirely at your own risk.

2. No Professional or Medical Advice

Extrov is an events organiser. We are not medical practitioners, physiotherapists, dietitians, or certified fitness professionals.

Any content published on this Website — including blog articles, training suggestions, event guides, nutritional information, and social media posts — is general in nature and does not constitute medical, health, fitness, or professional advice. It is not a substitute for consultation with a qualified healthcare professional.

You should never disregard professional medical advice, or delay seeking it, because of something you have read on this Website.

3. Health, Fitness and Participation Risks

Please read this section carefully before registering for any event.

Running, walking, hiking, cycling, and other physical activities carry inherent risks, including but not limited to muscle strain, sprains, fractures, dehydration, heat exhaustion, heat stroke, hypothermia, cardiac events, road traffic accidents, collisions, animal encounters, adverse weather conditions, serious injury, and death.

By registering for and participating in any Extrov event, you confirm that:

  • You are in good physical health and medically fit to undertake the activity;
  • You have consulted a qualified medical practitioner if you have any pre-existing medical condition, are pregnant, are recovering from injury or illness, or are otherwise uncertain about your fitness to participate;
  • You will cease activity immediately and seek medical attention if you experience chest pain, dizziness, breathlessness, faintness, or any other symptom of distress;
  • You participate voluntarily and at your own risk.

Virtual events are unsupervised

Our virtual events differ fundamentally from physical mass-participation races. Extrov does not provide route marshals, traffic control, road closures, water or aid stations, first aid personnel, medical support, sweeper vehicles, timing officials, or any form of on-site supervision.

You are solely responsible for your own safety, welfare, and emergency arrangements throughout your activity.

4. Assumption of Risk

By registering for an Extrov event, you knowingly and voluntarily assume all risks associated with participation, whether foreseen or unforeseen, including risks arising from your own physical condition, your chosen route or environment, the actions of other road users, and the conduct of third parties.

5. Route Selection and Personal Safety

Participants select their own routes, locations, and times of activity. You are solely responsible for:

  • Complying with all applicable Malaysian laws, including road traffic laws and any local regulations;
  • Assessing the safety and suitability of your chosen route, including traffic, terrain, lighting, and weather conditions;
  • Obtaining any permission required to access private property, restricted areas, or managed trails;
  • Wearing appropriate clothing, footwear, and visibility or protective equipment;
  • Your personal security and that of any minor or dependant in your care;
  • Ensuring that any minor participating under your supervision does so with your consent and under your responsibility.

Extrov does not review, approve, endorse, or accept responsibility for any route chosen by a participant.

6. Third-Party Applications and Devices

Result submission may involve third-party fitness applications, GPS devices, and smartwatches, including but not limited to Strava, Garmin Connect, Nike Run Club, Apple Health, Google Fit, and similar services.

These services are operated independently of Extrov. We do not control them and accept no responsibility for:

  • The accuracy of distance, pace, elevation, or time data they record;
  • Service interruptions, outages, data loss, or synchronisation failures;
  • Their terms of service, privacy practices, or handling of your personal data;
  • Any charges or subscription fees they may impose.

GPS measurement is inherently subject to variance. Extrov does not warrant the accuracy of any distance or time recorded by any third-party device or application.

7. Result Submissions and Verification

Result submissions operate substantially on an honour system. Extrov reserves the right, at its sole discretion, to review, query, reject, or disqualify any submission that appears inaccurate, incomplete, fraudulent, or inconsistent with the event rules.

Unless expressly stated otherwise for a specific event, Extrov events are not officially certified, sanctioned, measured, or accredited by any national or international athletics federation. Results, rankings, and certificates issued by Extrov are for personal achievement and recreational purposes only and should not be relied upon for qualification, selection, or record purposes.

8. Event Changes, Postponement and Cancellation

Extrov reserves the right to amend event dates, distances, categories, rules, rewards, or entitlements, and to postpone or cancel any event, where reasonably necessary.

Any refund, transfer, or credit arising from such changes is governed by our Terms of Service.

9. Medals, Race Kits and Merchandise

Product images, renderings, and mock-ups displayed on the Website are for illustrative purposes. Actual items may differ in colour, finish, dimensions, weight, material, or design detail due to manufacturing variation, production constraints, or screen colour reproduction.

Apparel sizing is indicative and may vary between production batches. Please refer to the size guide provided for each item.

Where an advertised item becomes unavailable, Extrov reserves the right to substitute an item of equivalent or greater value.

10. Delivery and Shipping

Delivery timeframes stated on the Website are estimates only and are not guaranteed. Fulfilment is carried out by independent third-party courier and logistics providers.

Extrov accepts no liability for delays, damage, misdelivery, or loss occurring in transit, or for delays caused by incorrect or incomplete delivery details supplied by you, customs processing, adverse weather, or other circumstances beyond our reasonable control.

11. External Links

The Website may contain links to third-party websites, applications, or content that are not owned, operated, or controlled by Extrov. Such links are provided for convenience only and do not constitute endorsement.

We are not responsible for the content, accuracy, security, privacy practices, or availability of any third-party site, and we encourage you to review the terms and privacy policy of any external site you visit.

12. Testimonials, Statistics and Results

Testimonials, reviews, and participant experiences shared on the Website reflect individual opinions and outcomes. Individual results vary according to fitness level, training, health, effort, and other personal factors. No specific outcome is promised or guaranteed.

Participation figures, event counts, satisfaction ratings, and similar statistics displayed on the Website are indicative and may not reflect real-time data.

13. Website Availability and Technical Matters

We do not warrant that the Website will be available uninterrupted, secure, or free from errors, viruses, or other harmful components. Access may be suspended for maintenance, upgrades, or reasons beyond our control.

You are responsible for maintaining adequate antivirus protection and for the security of your own account credentials.

14. Limitation of Liability

To the fullest extent permitted under Malaysian law, Extrov, its directors, officers, employees, agents, partners, sponsors, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with:

  • Your access to, use of, or inability to use the Website;
  • Your participation in, or preparation for, any Extrov event;
  • Any injury, illness, disability, or death sustained during or following participation;
  • Any loss of or damage to personal property;
  • Reliance on any information published on the Website;
  • The acts, omissions, or products of any third party, including couriers, sponsors, payment processors, and fitness application providers.

Nothing in this Disclaimer excludes or limits any liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any statutory rights you have as a consumer under the Consumer Protection Act 1999 and other applicable Malaysian legislation.

15. Governing Law

This Disclaimer and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the courts of Malaysia.

16. Changes to This Disclaimer

We may update this Disclaimer from time to time. Any changes take effect upon publication on this page, and the “Last updated” date will be revised accordingly. Your continued use of the Website or participation in our events following publication constitutes acceptance of the revised Disclaimer.

17. Contact Us

If you have any questions about this Disclaimer, please contact us:

Extrov Malaysia

Email: [email protected] Phone: +60 11 5697 3713 Website: https://www.extrov.com/