Effective Date: 07/24/2026

Welcome to Extrov.com (“Extrov”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the “Services”).

By using Extrov, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register for an account or participate in an event, we may collect:

Full name
Email address
Phone number
Date of birth
Gender
Emergency contact (optional)
Shipping address
Billing address

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete credit card or banking information.

Activity Information

To support virtual running events, we may collect:

Distance completed
Running time
Pace
GPS route
Activity date and time
Screenshots or exported activity files
Connected fitness platform data

Device Information

We may automatically collect:

IP address
Browser type
Device type
Operating system
Cookies
Analytics data
Log files

2. How We Use Your Information

We use your information to:

Create and manage your account
Register you for events
Verify virtual run submissions
Generate race results and rankings
Process payments
Deliver medals, race kits, and merchandise
Send confirmations and event updates
Provide customer support
Improve our Services
Prevent fraud and abuse
Comply with legal obligations

3. Virtual Run Verification

To verify event completion, Extrov may review:

GPS tracking data
Activity screenshots
Uploaded files
Connected fitness tracker data

We reserve the right to reject submissions that appear fraudulent, altered, incomplete, or inconsistent with event requirements.

4. Sharing of Information

We may share your information with:

Event organizers
Shipping partners
Payment providers
Technology service providers
Analytics providers
Government authorities where required by law

We do not sell your personal information.

5. Public Information

Certain information may be displayed publicly, including:

Name
Event participation
Finishing time
Distance
Leaderboards
Rankings
Achievement badges

You may have options to limit public visibility where available.

6. Cookies

We use cookies to:

Keep you signed in
Remember preferences
Analyze website usage
Improve performance
Personalize your experience

You may disable cookies through your browser settings, although some features may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

Provide our Services
Maintain event records
Resolve disputes
Comply with legal obligations

9. Your Rights

Depending on applicable law, you may have the right to:

Access your information
Correct inaccurate information
Delete your account
Withdraw consent
Request data portability
Object to certain processing activities

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our Services are not intended for children under the age required by applicable law without parental or guardian consent.

11. Third-Party Services

Our Services may integrate with third-party platforms such as fitness tracking applications and payment providers.

Your use of these services is subject to their own privacy policies.

12. International Data Transfers

If you access Extrov from outside Malaysia, your information may be transferred to and processed in countries where we or our service providers operate.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective when posted on this page.

14. Strava and Connected Fitness Platforms

If you choose to connect your Strava account to Extrov (including the ExtrovGo app), we receive activity data that Strava shares with us when you authorize the connection.

What we receive (only after you connect):

Strava athlete identifier
Activity name, type (e.g. run, ride, walk), distance, moving time, elevation, start time
Optional calories and related activity metadata provided by Strava
How we use it:

To display your activities on the Extrov community feed inside ExtrovGo
To support virtual events, social features (e.g. kudos), and your profile statistics on Extrov
How it works: After you authorize Strava, Strava may notify our servers when you complete a new activity (webhook). We then fetch that activity and may publish it to your Extrov feed. We do not continuously poll Strava for all users.

Control: You can disconnect Strava at any time in ExtrovGo / account settings. Disconnecting stops new imports. You may also revoke access in your Strava settings under authorized apps.

Your use of Strava is also governed by Stravaâ€™s Privacy Policy and terms. Extrov does not sell your Strava data.